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This award reaffirms Delhi Airport’s dedication towards prioritizing passenger experience
New Delhi, March 11, 2024: GMR Airports Infrastructure Limited proudly announces that its subsidiary Delhi International Airport Limited (DIAL), has once again secured the prestigious title of the 'Best Airport' in the Asia-Pacific region. This remarkable achievement marks the sixth consecutive year that the Delhi Airport has been recognized for its excellence.
Set to soon join the elite club with a capacity of 100 million passengers per annum, Delhi Airport has consistently demonstrated its commitment to passenger satisfaction and adherence to global aviation standards. The Airport Service Quality (ASQ) Best Airport award for 2023 in the category of over 40 Million Passengers Per Annum (MPPA) was conferred by the Airports Council International (ACI), further solidifying Delhi Airport's position as a leader in the aviation industry.
The ASQ Awards, presented annually by ACI World, acknowledge airport excellence in customer experience on a global scale, drawing on data collected from passengers participating in ASQ's renowned Departures and Arrivals Surveys. ACI World collaborates with Amadeus, a top-tier travel technology company, to deliver the ASQ Awards.
Speaking on the achievement Mr. Videh Kumar Jaipuriar, CEO – DIAL, said, "This honour by ACI-ASQ strengthens Delhi Airport’s vision to create a truly global experience for travellers. We thank all stakeholders who have collectively helped us attain this feat and promise to deliver our best consistently."
“Delhi Airport has consistently prioritized passenger experience through a myriad of new initiatives. The airport's commitment to enhancing passenger satisfaction is evident in its seamless and state-of-the-art facilities, ranging from modern check-in procedures to advanced security measures. The incorporation of cutting-edge technologies, such as biometric-enabled boarding processes and smart baggage handling systems, has significantly expedited passenger flow, reducing waiting times and enhancing overall efficiency,” he added.
In a personalized message, Mr. Luis Felipe de Oliveira, Director General, ACI World, congratulated Delhi Airport, stating, “Thrilled to see Delhi International Airport Limited recognized for their exceptional customer experience! Winning in the Airport Service Quality (ASQ) Awards is a testament to your entire team’s hard work and dedication for the benefit of your travellers and communities.”
Delhi Airport had previously secured the title of the best airport in the highest category of more than 40 MPPA for five consecutive years in 2018, 2019, 2020, 2021, and 2022 in the Asia-Pacific region.
Moreover, last year Delhi Airport garnered praise for its dedication to cleanliness and hygiene, as evidenced by its recognition as one of the cleanest airports globally by ACI. The implementation of rigorous sanitation protocols and regular maintenance routines has created an environment that not only meets but exceeds international cleanliness standards.
Additionally, the airport's focus on providing a diverse range of amenities, from world-class shopping and dining options to comfortable lounges, contributes to an enriching and enjoyable passenger experience. These initiatives collectively reflect Delhi Airport's unwavering commitment to setting new benchmarks in customer service and ensuring a positive and memorable journey for travellers from around the world.
The prestigious ASQ Awards Ceremony is scheduled for September 25, 2024, forming part of ACI World’s annual Customer Experience Summit and Exhibition, to be held from September 23 to 26 in Atlanta, USA.
About GMR Group
GMR Group is a leading global infrastructure conglomerate with unparalleled expertise in designing, building, and operating airports. It also has a significant presence in sectors like Energy, Transportation, and Urban Infrastructure.
GMR Airports is the largest private airport operator in Asia and 2nd largest in the world with a passenger handling capacity of over 189 million annually. GMR Airports Limited, a subsidiary of GMR Airports Infrastructure Limited [formerly known as GMR Infrastructure Limited] (GIL) has Groupe ADP as its strategic partner, which is holding a 49 per cent stake. GMR Airports operates the iconic Delhi Airport, which is the largest and fastest-growing airport in India. It also runs Hyderabad Airport, a pioneering greenfield airport known for several technological innovations. The company also operates New Goa Airport which is India’s first destination Airport. The airport offers everything a tourist looks for i.e. liveliness in the serene lap of nature, making it a perfect destination for leisure and holistic tourism.
Expanding its overseas footprint, the company is developing and operating Kualanamu International Airport in Medan, Indonesia, in collaboration with Angkasa Pura II (AP II). GMR Airports is also providing technical services to the architecturally renowned and the second busiest airport in the Philippines, Mactan Cebu International Airport in Cebu.
The Group is currently developing two major greenfield airport projects in India and Greece. Bhogapuram airport in India is poised to transform the economy and landscape of the surrounding areas when ready. Crete airport in Greece will similarly play a significant role in the local economy of the region.
GMR Aero Technic (GAT) is India’s largest integrated world-class third-party MRO; a part of GMR Hyderabad International Airport Limited (GHIAL). GAT provides complete technical support to aircraft operators, with utmost quality and reliability to ensure that its customers meet their operational requirements. GAT has been constantly upgrading its capabilities and expanding its service offerings to meet the growing maintenance needs of airline operators within and outside India, with a vision to be a lead MRO in the Asia Pacific region.
As a pioneer in implementing the path-breaking Aerotropolis concept in India, GMR Airports is developing unique airport cities on commercial lands available around its airports in Delhi, Hyderabad, and Goa. GMR Delhi Aerocity is a landmark business, leisure, and experiential district. Similarly, GMR Hyderabad Aerocity is coming up as a new-age smart business hub.
GMR’s energy businesses have an installed capacity of over 3,000 MW capacity. With a significant focus on green energy, the company is working towards creating a more sustainable environment by harnessing the power of wind, water, and sun for energy generation. It has a balanced mix in its energy generation portfolio. Around 1,000 MW of clean energy projects of GMR are under various stages of development in India and Nepal.
The Transportation and Urban Infrastructure division focuses on surface transport projects including Roads, Railways, and Airstrips/ Runways in both DBFOT (under GMR Highways) and EPC (under GIL – EPC) segments. The Group has four operating highway assets spanning over 1,824 lane kilometres.
Group’s EPC business is working on the design and construction of the prestigious Eastern Dedicated Freight Corridor project of DFCCI (Dedicated Freight Corridor Corporation of India). GMR Group is also developing multi-focus Special Investment Regions in India.
GMR Group’s underlying philosophy is to work closely with and support the local communities wherever it is present. Towards this, GMR Varalakshmi Foundation (GMRVF), the CSR arm of the Group, focuses on improving the quality of life of people by enhancing skills, providing education, and developing healthcare infrastructure and services.
For further information about GMR Group, visit http://www.gmrgroup.in/index.html
For Further details, please contact:
Subhendu Ray
Head-Media Relations
Email: subhendu.ray@gmrgroup.in
Mobile: 9971544011
Saurabh Singh
Corporate Communications
Email: saurabh.singh@gmrgroup.in
Mobile: 7291977577