New Delhi, September 17, 2025: Delhi International Airport Limited (DIAL), a subsidiary of GMR Aero, under the guidance of the Ministry of Civil Aviation (MoCA), today observed “Yatri Seva Diwas” (Passenger Service Day) across its terminals amid much fanfare and enthusiasm. The celebrations aligned with the nationwide initiative to celebrate passengers and enhance their travel experience.
The observance, held on the 75th birthday of India’s Hon’ble Prime Minister Shri Narendra Modi, highlighted Delhi Airport’s commitment to making air travel more seamless, pleasant, and passenger-centric.
From traditional welcomes with a flower bouquet to vibrant cultural performances, the day brought a festive and engaging atmosphere for travellers. Passengers were also encouraged to share feedback, strengthening Delhi Airport’s ongoing efforts to continuously improve service quality.
Highlights of Yatri Seva Diwas at Delhi Airport:
- Folk dances and live instrumental performances across terminals
- Passenger engagement through painting and quiz competitions
- A specially designed airport selfie booth to capture the day’s spirit
- Surprise gift hampers for travellers
- Artists creating live illustrations for passengers
- Special evening performance by specially-abled singers
Adding grandeur to the event, Shri Samir Kumar Sinha, the Hon’ble Secretary, Ministry of Civil Aviation, along with Shri Vipin Kumar, Chairman, Airports Authority of India, Ms. Rubina Ali, Joint Secretary, Ministry of Civil Aviation, and Shri Shankesh Mehta, Director, MoCA, graced the celebrations at Terminal 1. They interacted with passengers and enquired about passenger-friendly amenities at Delhi Airport.
Yatri Sewa Diwas is a unique initiative that reflects the government’s vision of putting passengers at the heart of aviation services. Airports are not just gateways for travel, but also symbols of hospitality, efficiency, and inclusivity.
Mr. Videh Kumar Jaipuriar, CEO-DIAL, stated: “Yatri Seva Diwas is a reaffirmation of our commitment to every traveller who passes through Delhi Airport. Beyond operations and infrastructure, our focus remains on delivering a memorable, comfortable, and people-first experience. The initiative underscores Delhi Airport’s philosophy of going beyond functionality to embrace passenger delight. By combining cultural inclusivity, direct passenger engagement, and continuous feedback, Yatri Seva Diwas strengthens trust and enhances satisfaction, showcasing airports as a vibrant community spaces.”
About GMR Airports Limited (Formerly GMR Airports Infrastructure Limited)
GMR Airports Limited (GAL) is a leading global airport platform company with over two decades of experience in designing, constructing, and operating world-class sustainable airports. Under the brand name “GMR AERO”, it offers pioneering aviation solutions in retail, aero services, and real estate. Groupe ADP joined the journey in 2020 as a strategic partner and is now a co-promoter in GAL.
As a platform business, GAL also provides a range of aero services including Duty Free, Retail, F&B, Cargo, Car Parking, O&M, and PMC services. Through its innovative Aerotropolis concept, it develops cutting-edge airport cities giving shape to best-in-class real estate developments in South Asia. GAL operates India's largest third-party Maintenance, Repair, and Overhaul (MRO) facility through its subsidiary, GMR Air Cargo and Aerospace Engineering Limited ensuring operational excellence across the Asia Pacific region.
GMR Innovex, a GMR Group entity, is developing and introducing a range of digital solutions to enhance the passenger journey and airport experience. Through GMR Aero Academy and GMR School of Aviation, the company is creating the talent pool necessary to drive the growth of the aviation sector in India (the third largest in the world).
As the largest private airport operator in Asia and the second-largest globally, GAL served over 120 million passengers in FY25 with a steadfast commitment to excellence in airport management as reflected in its consistent rankings for services by ACI and Skytrax. With a robust presence in India and Southeast Asia, the company operates key gateways such as Delhi, Hyderabad, Goa, and Medan airports, while extending its technical services to Mactan Cebu International Airport in the Philippines. GAL is also developing transformative projects like the greenfield airports in Bhogapuram (Visakhapatnam), India, and Crete, Greece.
GMR Group, the promoter of GAL has a significant presence in Energy, Transportation, Urban Infrastructure, and Sports. Through its CSR arm, GMR Varalakshmi Foundation, GMR supports local communities, reflecting its commitment to improving quality of life by enhancing skills, providing education, and developing healthcare infrastructure and services.
Groupe ADP develops and manages airports, including Paris-Charles de Gaulle, Paris-Orly, and Paris-Le Bourget. In 2024, the group handled through its brand Paris Aéroport 103.4 million passengers at Paris-Charles de Gaulle and Paris-Orly, and nearly 363.7 million passengers in airports in France and abroad. Boasting an exceptional geographic location and a major catchment area, the Group is pursuing its strategy of adapting and modernizing its terminal facilities and upgrading the quality of services; the Group also intends to develop its retail and real estate businesses. In 2024, group revenue stood at €6,158 million and net income at €342 million.
For further information about GMR Group, visit http://www.gmrgroup.in
For further details, please contact:
Subhendu Ray
Corporate Communications
Email: subhendu.ray@gmrgroup.in
Mobile: 9971544011
Saurabh Kumar Singh
Corporate Communications
Email: saurabh.singh@gmrgroup.in
Phone: 7291977577