New Delhi, May 05, 2025: As Delhi Airport continues its journey toward becoming a global hub, GMR Airports Limited-led consortium Delhi International Airport Limited (DIAL) has launched India’s first-ever 360° Virtual Navigation map at Terminal 3.

This groundbreaking innovation uses real images of the terminal to help passengers, especially transfer travelers, identify and relate to the airport environment for seamless and stress-free navigation at one of the busiest airports in the world. It will not only help passengers navigate the airport with ease and familiarity but also enhance their overall travel experience. 

A Smart Solution for Transfer Passengers

The newly introduced 360-degree virtual map aims to ease the movement of domestic and international transfer passengers by guiding them effortlessly to critical points such as transfer desks, boarding gates, and baggage belts. This solution streamlines the transfer process, and significantly improves overall transit efficiency, making the process much more straightforward and less stressful.

“Delhi Airport is on the way to becoming a global hub and committed to making every passenger's journey as smooth and hassle-free as possible. The launch of our 360° Virtual Navigation Map marks a major step forward in enhancing the airport experience, especially for transfer passengers who need efficient and clear directions. This initiative is designed with the needs of every traveler in mind—from first-time flyers to those traveling with children or elderly family members,” said Mr. Videh Kumar Jaipuriar, CEO of DIAL.

Effortless Access via QR Code

Accessing the virtual navigation map is simple. Passengers only need to scan a QR code placed at strategic locations throughout the arrival concourse at Terminal 3. Upon scanning, the map opens instantly on their personal devices, offering an intuitive and interactive guide to help them navigate their way through the airport, with clear and step-by-step instructions.

Expansion Across Key Touchpoints

Following the initial success of the virtual navigation system, Delhi Airport is expanding its service to cover all boarding gates at departures and baggage belts at arrivals at Terminals 1 and 3. This expansion ensures that passengers, especially first-time flyers, aged, women travelling with children, family, etc. will have a smart, self-guided wayfinding tool at every key point of their journey, further enhancing convenience, reducing stress, and ensuring that travelers have a seamless experience from check-in to baggage claim.

Setting a New Standard in Passenger Experience

With the launch of this cutting-edge technology, Delhi Airport continues to position itself as a leader in passenger-centric innovation. The 360° Virtual Navigation Technology map not only simplifies airport navigation but also improves operational efficiency, setting a new standard for airport services worldwide, and redefining what passengers can expect from their airport experience.

Experience the 360° Virtual Navigation Map

To start using the virtual navigation system, passengers can scan the QR codes at key locations in Terminal 1 and Terminal 3. Transfer passengers can also access the map directly via the following link: Virtual Navigation Map for Transfers.

About GMR Airports Limited (Formerly GMR Airports Infrastructure Limited)

GMR Airports Limited (GAL) is a leading global airport platform company with over two decades of experience in designing, constructing, and operating world-class sustainable airports. Under the brand name “GMR AERO”, it offers pioneering aviation solutions in retail, aero services, and real estate. Groupe ADP joined the journey in 2020 as a strategic partner and is now a co-promoter in GAL.

As a platform business, GAL also provides a range of aero services including Duty Free, Retail, F&B, Cargo, Car Parking, O&M, and PMC services. Through its innovative Aerotropolis concept, it develops cutting-edge airport cities giving shape to best-in-class real estate developments in South Asia. GAL operates India's largest third-party Maintenance, Repair, and Overhaul (MRO) facility through its subsidiary, GMR Air Cargo and Aerospace Engineering Limited ensuring operational excellence across the Asia Pacific region.

GMR Innovex, a GMR Group entity, is developing and introducing a range of digital solutions to enhance the passenger journey and airport experience. Through GMR Aero Academy and GMR School of Aviation, the company is creating the talent pool necessary to drive the growth of the aviation sector in India (the third largest in the world).

As the largest private airport operator in Asia and the second-largest globally, GAL served over 121 million passengers in FY24 with a steadfast commitment to excellence in airport management as reflected in its consistent rankings for services by ACI and Skytrax. With a robust presence in India and Southeast Asia, the company operates key gateways such as Delhi, Hyderabad, Goa and Medan airports, while extending its technical services to Mactan Cebu International Airport in the Philippines. GAL is also developing transformative projects like the greenfield airports in Bhogapuram (Visakhapatnam), India, and Crete, Greece.

GMR Group, the promoter of GAL has a significant presence in Energy, Transportation, Urban Infrastructure, and Sports. Through its CSR arm, GMR Varalakshmi Foundation, GMR supports local communities, reflecting its commitment to improving quality of life by enhancing skills, providing education, and developing healthcare infrastructure and services.

Groupe ADP develops and manages airports, including Paris-Charles de Gaulle, Paris-Orly, and Paris-Le Bourget. In 2023, the group handled through its brand Paris Aéroport 99.7 million passengers at Paris-Charles de Gaulle and Paris-Orly, and nearly 336.4 million passengers in airports in France and abroad. Boasting an exceptional geographic location and a major catchment area, the Group is pursuing its strategy of adapting and modernizing its terminal facilities and upgrading the quality of services; the group also intends to develop its retail and real estate businesses. In 2023, group revenue stood at €5,495 million and net income at €631 million.

For further information about GMR Group, visit http://www.gmrgroup.in

For further details, please contact:

Subhendu Ray
Corporate Communications
Email: subhendu.ray@gmrgroup.in
Mobile: 9971544011

Saurabh Singh
Corporate Communications
Email: saurabh.singh@gmrgroup.in
Phone: 7291977577