• Unique initiative for domestic departing passengers ensures dedicated entry gates, priority processes, and amenities for families across all terminals
• Family@DEL offers end-to-end support with check-in, security, seating, and buggy assistance for travelling families
• This programme underscores Delhi Airport’s commitment to providing an inclusive, comfortable, and hassle-free travel experience

New Delhi, February 5, 2026: GMR AERO-led Delhi International Airport Limited (DIAL) today launched Family@DEL, a dedicated, passenger-centric initiative designed to enhance comfort, convenience, and ease for families travelling through Delhi Airport. The programme aims to simplify every stage of the airport journey by offering thoughtfully curated services tailored to the unique needs of families, thereby enhancing the overall passenger experience. 

Under Family@DEL, passengers travelling with families can access dedicated terminal entry gates, exclusive family check-in counters, priority security lanes, and designated family seating areas at food courts offering specially curated kids’ menus. The initiative also provides buggy assistance (if required) up to the boarding gates for those in need, ensuring a seamless, comfortable, and hassle-free journey from the terminal forecourt to the departure gate. Family travellers, including those with infants, passengers with restricted mobilities (PRMs), and elderly passengers, can enjoy complimentary baby strollers, private baby care rooms, PRM-friendly washrooms, and specially trained on-ground Family Assistance Buddies to guide and support families throughout their airport journey.

TThe Family@DEL facility is now operational across Terminals 1, 2, and 3, exclusively for domestic departures. It features dedicated entry gates, priority security zones, and a host of family-friendly amenities ensuring seamless movement through the Terminals. 

Speaking on the initiative, CEO-Delhi International Airport Limited, Mr Videh Kumar Jaipuriar, said, “Family@DEL reflects our commitment to creating a more inclusive and caring airport experience. We recognise the unique needs of families and have thoughtfully designed this initiative to ensure their journey through Delhi International Airport is comfortable, seamless, stress-free, and reassuring, from Departure forecourt to boarding gates, at every touchpoint.
 
With the introduction of Family@DEL, Delhi International Airport (DIAL) continues to strengthen its focus on passenger-centric innovations, reaffirming its commitment to making air travel simpler, more inclusive, and enjoyable for families.

About GMR Airports Limited (Formerly GMR Airports Infrastructure Limited)

GMR Airports Limited (GAL) is a leading global airport platform company with over two decades of experience in designing, constructing, and operating world-class sustainable airports. Under the brand name “GMR AERO”, it offers pioneering aviation solutions in retail, aero services, and real estate. Groupe ADP joined the journey in 2020 as a strategic partner and is now a co-promoter in GAL.

As a platform business, GAL also provides a range of aero services including Duty Free, Retail, F&B, Cargo, Car Parking, O&M, and PMC services. Through its innovative Aerotropolis concept, it develops cutting-edge airport cities giving shape to best-in-class real estate developments in South Asia. GAL operates India's largest third-party Maintenance, Repair, and Overhaul (MRO) facility through its subsidiary, GMR Air Cargo and Aerospace Engineering Limited ensuring operational excellence across the Asia Pacific region.

GMR Innovex, a GMR Group entity, is developing and introducing a range of digital solutions to enhance the passenger journey and airport experience. Through GMR Aero Academy and GMR School of Aviation, the company is creating the talent pool necessary to drive the growth of the aviation sector in India (the third largest in the world).

As the largest private airport operator in Asia and the second-largest globally, GAL served over 120 million passengers in FY25 with a steadfast commitment to excellence in airport management as reflected in its consistent rankings for services by ACI and Skytrax. With a robust presence in India and Southeast Asia, the company operates key gateways such as Delhi, Hyderabad, Goa, and Medan airports, while extending its technical services to Mactan Cebu International Airport in the Philippines. GAL is also developing transformative projects like the greenfield airports in Bhogapuram (Visakhapatnam), India, and Crete, Greece.

GMR Group, the promoter of GAL has a significant presence in Energy, Transportation, Urban Infrastructure, and Sports. Through its CSR arm, GMR Varalakshmi Foundation, GMR supports local communities, reflecting its commitment to improving quality of life by enhancing skills, providing education, and developing healthcare infrastructure and services.

Groupe ADP develops and manages airports, including Paris-Charles de Gaulle, Paris-Orly, and Paris-Le Bourget. In 2024, the group handled through its brand Paris Aéroport 103.4 million passengers at Paris-Charles de Gaulle and Paris-Orly, and nearly 363.7 million passengers in airports in France and abroad. Boasting an exceptional geographic location and a major catchment area, the Group is pursuing its strategy of adapting and modernizing its terminal facilities and upgrading the quality of services; the Group also intends to develop its retail and real estate businesses. In 2024, group revenue stood at €6,158 million and net income at €342 million.

For further information about GMR Group, visit https://www.gmrgroup.in

For further details, please contact:

Subhendu Ray
Head- Media Relations
Email: subhendu.ray@gmrgroup.in

Saurabh Singh
Corporate Communications
Email: saurabh.singh@gmrgroup.in