Delhi International Airport (P) Limited (DIAL) is pleased to announce Indira Gandhi International Airport (IGIA) has been ranked 2nd in the 25-40 MPPA category in the Airport Service Quality (ASQ) awards given by the Airports Council International (ACI) for 2011. IGI Airport has steadily improved its quality levels and ranking over the last 5 years after management was transferred to DIAL. The airport has moved from an ASQ score of 3.02 in 2007, and a rank outside the top 100 to a score of 4.72 and 6th rank across all categories in 2011. This is no ordinary achievement and would not have been possible without the active involvement of all members of the IGI Airport Family. DIAL especially commends the efforts made by agencies like the Customs, Immigration and the Central Industrial Security Force. Also, immense effort has also been made by all our other partners like the airlines, concessionaires, housekeeping and other support staff. DIAL also acknowledges its stakeholders, namely, Airports Authority of India, Malaysian Airport Holdings Berhad and Fraport AG who have been steady pillars of support through this entire journey.
Expressing his delight, DIAL's CEO, Mr. I Prabhakara Rao
, said “IGIA has come a long way in the last five years since we took over. We have ensured that quality has become a way of life not just with DIAL employees but with all stakeholders of the IGI Airport family. We are confident that all 30,000 plus members of the IGI Airport family will continue to strive for excellence and we hope to improve our position even further in the coming years”
IGIA has now reaffirmed its position as the premier airport in the country and the true gateway to India. The airport now boasts of an annual passenger capacity of over 60 million, including the state of the art Terminal-3 (T3) which can handle 34 million passengers. 35 million passengers passed through IGIA in 2011 CY. including 10 million international passengers (both records in Indian aviation). The airport also handled over 600,000 tonnes of cargo and over 300,000 aircraft movements in 2011 CY.
Airports Council International – the ‘Voice of the World’s Airports’ – is the only global trade representative of airports. The 580 members operate 1650 airports in 179 countries and territories. It is a non-profit organisation whose prime purpose is to represent the interests of airports and to promote professional excellence in airport management and operations.
About the awards
IGIAThe annual Airport Service Quality (ASQ) Awards recognize & reward the best airports in the world according to ACI's ASQ passenger satisfaction survey. They represent the highest possible accolade for airport operators and are an opportunity to celebrate the commitment of airports worldwide to continuously improve the passenger experience. Since its creation in 2006, the ASQ Survey has become the world's leading airport passenger satisfaction benchmark with over 200 airports participating. Its scientific methodology, strict quality control procedures and commitment to impartiality have won industry recognition and established the ASQ Survey as the global standard for measuring passenger satisfaction. The ASQ Awards are the only global airport rankings to be based on a measure of the passengers' satisfaction taken while the passenger is still at the gate. In 2011, over 350,000 passengers were interviewed prior to boarding their flight and asked to rate their satisfaction with the airport that day. To be eligible for the annual ASQ awards, an airport must have participated in the ASQ Survey every month of the year.
Delhi International Airport (P) Ltd (DIAL) is a joint venture company; comprising the GMR Group, Airports Authority of India, Fraport and Malaysia Airports Holdings Berhad. The project being developed by DIAL under Public Private Partnership has been given the mandate to finance, design, build, operate and maintain the Delhi Airport for 30 years with an option to extend it by another 30 years.
For Further details, please contact:
Mr. Saptarshi Sanyal
Head – Corporate Communications
Mr. Arun Bhagat
Group Head Corporate Communications