World's Most Improved Airport in 2012 and Number 1 Airport in India
New Delhi, April 21, 2012: Delhi International Airport (P) Ltd (DIAL) has added two new feathers to its cap at the recently concluded ‘SKYTRAX - World Airport Awards’ held at the Passenger Terminal EXPO in Vienna. Delhi’s IGI Airport (IGIA) has been rated as the World's Most Improved Airport in 2012 as well as the number 1 Airport in India. The World Airport Awards™ are based on 12 million survey questionnaires completed by over 100 different nationalities of airline customers during the nine month survey period in 2011/2012, covering more than 388 airports worldwide. This established industry survey is totally Independent, and evaluates traveler experiences across 39 different airport service and product factors - from check-in, arrivals, transfers, shopping, security and immigration through to departure at the gate.
Commenting on the occasion Mr. Edward Plaisted, the Chairman of SKYTRAX, said, "Coinciding with the opening of the new Terminal 3, there has been a significant improvement in product standards for passengers travelling into Delhi International Airport. The enhanced airside transit service, and better shopping and dining options has really improved the passenger experience and Delhi International Airport now provides a most competitive international standard".
Mr. I Prabhakara Rao, CEO of DIAL said, “These awards speak volumes of our high service standards at IGIA. We are immensely proud of receiving these awards from SKYTRAX. Both these awards are a tribute to all those who have been a part of modernization and operationalization of Delhi airport. Terminal 3 is a shining example of India’s infrastructure growth story and it has further cemented our position among the world’s best. My hearty congratulations to all the IGIA community for working so diligently and achieving this honour.”
IGI Airport took the top honours in the Most Improved category, in spite of competition from several others including Ankara Esenboga Airport in second place, Chongqing Jiangbei International Airport as third, Sydney Airport in fourth and Recife International Airport in fifth place. Contenders in India’s Best Airport category included Bangalore International Airport which finished in second, with our own Hyderabad Rajiv Gandhi International Airport achieving third. Chhatrapati Shivaji International Airport (Mumbai) was in fourth place with Chennai International Airport securing fifth place for airports on the sub-continent.
Delhi International Airport (P) Ltd (DIAL) is a joint venture company; comprising the GMR Group, Airports Authority of India, Fraport and Malaysia Airports Holdings Berhad. The project being developed by DIAL under Public Private Partnership has been given the mandate to finance, design, build, operate and maintain the Delhi Airport for 30 years with an option to extend it by another 30 years
About The World Airport Awards™
World Airport Awards™ are the most prestigious recognition of quality for airports across the world, based on the annual SKYTRAX airport passenger satisfaction survey, covering 388 airports in 2012. The Awards are the global benchmark of airport excellence and Quality ranking, and Guaranteed for their total independence.
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Mr. Saptarshi Sanyal
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Mr. Arun Bhagat
EVP & Group Head - Corporate Communications